At first sight, Versailles Casino is inviting you with an assemblage of game characters dominating the home page, and the selection of games spreads out across the screen. The site is available in French, Swedish, and English, and your transactions are secured by 256-bit Secure Socket Layer encryption. The FAQ page is also featured, and it introduces you to explanations on how to register and download the casino client, handle the payments, play games, etc. The games can be accessed in various ways and on various platforms — instant play and download, desktop and mobile.
The casino was launched in 2016, licensed by the government of Curaçao, but the information about the gambling authority is trackable only in their Terms and Conditions section. Also, the website is poorly rated and even blacklisted by some reputable reviewers, with most user complaints stating denial or delay of withdrawals.
However, our review should allow for the facts on the site to speak in the casino’s defense before we decide to send it to the guillotine (or not). They say you should always use the sandwich approach when delivering your critique. But there was just not enough good dough to cover this one.
Terms and Conditions — L’état, C’est Moi in Writing
It is time we looked behind the glitz and glamour and into the potential pitfalls of Versailles Casino’s terms and conditions.
The one thing worse than ridiculous and unfair terms is the provisional and unclear ones. And Versailles has all of them. There are plenty of these problematic entries in a document meant to bind you in an agreement with the casino, so it makes sense to take the chronological approach. Let’s see how this casino is exercising its absolute power over its users.
The terms state that casino play is restricted to people that are 25+ years old, but that it should allow for local adjustment if some countries set the age limit lower. We contacted the support to ask them about this, and they confirmed that you could play if you were of legal age in your country.
But then, we couldn’t find the list of restricted countries anywhere. Obviously, we had to turn to customer service again. And guess what their answer was! If you can register on the website with your home address, you most likely do not reside in a restricted country. We kindly suggested that they make the complete information visible on their website because it makes no sense to keep it random and unspecified.
Now, we could go on about how outrageous and amateurish that is, but we have more important things to kvetch about. What Versailles does make clear (to a certain point) is that it can deny you payment, services, or terminate your account (and confiscate your wins) if they believe you are violating their terms.
While it makes sense for a casino to protect itself from frauds, why should it matter if your account was closed on any other website? It might refer to termination by the operator due to fraudulent behavior, but it doesn’t explicitly say that, so we cannot be sure the casino won’t use this against a player at their own will.
It seems that the casino does not take criticism very well. So if you were, say, to complain about them not allowing you to cash out for some reason, this would provide a legit argument in their favor. If you trash them, they shut you down, and because they can take your funds if they terminate your account, it’s game over for you.
I would not even go through what they deem abuse or inappropriate talk with the staff because this can go either way. One thing is for sure: you can play, but you are not allowed to be angry if they play you.
Denial of a chargeback is not the main issue here. A repeated problem with Versailles Casino is the need to extend their terms to the whole web, so whatever you did online in your entire life might come as a good enough reason to deny you withdrawal or end your account. Furthermore, they can terminate you at will even if you just “threatened” to make a chargeback. So mouth shut, remember? You do not quarrel with royalty.
At this point, we would be more than disappointed if Versailles didn’t forbid any betting system. So, voilà.
And of course, if you were to forsake them for more than three months, they would kill your account and take your money.
The casino has a strict policy on answering your complaints too. You are obliged to send them a written complaint within five days from the disputed event. If you do it later, the casino will reserve the right not to answer it. But it also reserves the right to temporarily deny customer support services (due to whatever), so the question is what happens if the potential complaint comes in these times of unavailability. It’s more of a rhetorical one because we all can guess what the answer would be.
The usual disclaimer warning players to periodically read the terms (because the casino reserves the right to change them whenever) is highly advisable here. You wouldn’t want things to get even worse.
And if, after reading the terms, you still wish to prove your impulsive nature and give them a chance, you should first check for the list of restricted countries. Oh, wait, there isn’t one!
So what if they terminate accounts at will? What if a player can’t withdraw their wins for eons? Oh, let them eat cake!
Games and Providers
The good thing about Versailles is that it’s powered by popular and reputable software providers such as Rival, Betsoft, and Vivo Gaming. It hosts around 300 various games.
There are more than 200 slots, including over 30 Betsoft 3D slots, like Blood Eternal and Greedy Goblins, and Rival entries like 5 Reel Circus and Mystic Wolf. Rival specialties — i-Slots — can also be found, so you can spin the reels of popular titles like As the Reels Turn and Fixer-Upper. There is also a small section of video poker games and progressive slots.
There aren’t many table games (only twelve), but they include Baccarat, Blackjack, Red Dog, Ride ‘em Poker, American and European Roulette. There are also a couple of specialties, like Keno, Scratch Cards, and Bingo too.
Vivo Gaming provides the website’s selection of live games, so you can play live dealer Baccarat, Blackjack, Roulette, or Craps.
Games can be accessed via instant play or through casino-client download. The site also offers a lite mode play, with faster loading and less additional features so that you can adjust your play to your connection speed. Games are available for real and for fun play. Another good feature of the casino is that it has over 50 games optimized for mobile play.
Now, the selection of games at Versailles Casino might be satisfying for some, but this is where we need to look at the wider picture. One would imagine the games were never scarce in Versailles. The gentry knew how to use their wealth and entertain themselves. But what lay beneath the luxury (or better — what provided the means for the extravagant life) is what brought the mob into the streets and made it march to the palace.
The banking page shows several methods of payment available at Versailles Casino. You can deposit instantly via your Visa, Mastercard, or UPayCard, and through Paysafe, Neteller, or a Skrill account. The winnings can be withdrawn through Visa, UPay, Skrill, and Neteller. The casino home page also has an additional section dedicated to those who wish to play with bitcoin. There, you can find detailed information on how to gamble with cryptocurrency.
The casino accepts payments in USD, AUD, EUR, and GBP. The minimum deposit is 25 credits, and the minimum withdrawal is 100. The maximum cashout is 10,000 credits monthly.
However, the banking page shows no information on the pending time or transactions’ lower and upper limits. To find these out, you will have to comb through the thick layers of terms and conditions.
Something else smells in Versailles, and it’s not just bad plumbing.
Withdrawal terms will introduce themselves with a slap in your low-depositing face. So all deposits of 249 credits or less have a withdrawal limit of 10x deposit for a specific play session. Therefore, if you deposit 200 credits and win 3,000, with the 10x rule, you will only be entitled to 2,000, and the rest will be cleared from your account.
The pending times are the gambling equivalent of trying times because they last forever and are as tormenting as they can get. The casino states it will take 15–18 working days to approve your cashout after the authorization process (which will presumably take some more time). And that is not all. You are not just bound to wait forever; you will also have to pay for it. The casino reserves the right to charge additional withdrawal fees, and these are between 10 and 40 ($, €, £), depending on your location, deposit method, and VIP level. Of course, they’ll do the math.
Minimum withdrawal is 100, and maximum withdrawal is 10,000 credits per month or 1,500 per withdrawal. This also applies to progressive jackpots. So if you were miraculously to strike gold, you would have to wait for a long, long time to receive your money. You can do the math for this one.
Versailles has a welcome package full of bonuses for their first-time users. First, after registering, you will receive a ten-credit no-deposit gift. Then, after you deposit for the first time, you will receive a 200% match up to 500 (you can pay in USD, GBP, EUR, or AUD). And on top of this, you can claim a prize of 50 free spins on Star Jewels from the cashier.
Once you register, you will be entitled to various offers, including cashback, bonuses for bitcoin deposits, no-wagering bonuses, and free spin awards on particular games on deposits that range from $25 to $500. Some, but not all, include 100 spins on Mighty Aphrodite Mobile for a $500 deposit, 42 spins on Lucky Labyrinth Mobile for a $75 deposit, a welcome bonus of 444% or 100% cashback on a deposit minimum of $25, and a 450% bonus on bitcoin deposits of minimum $50.
But there are bonus terms.
The bonuses are sticky (but you saw that one coming). It means the bonus amount will be deducted from your account once you finish your play and request to withdraw your wins.
If you do not wish to play the bonus that has been added to your account, you will have to contact the support and ask them to remove the bonus. But once you wager a cent of it, you will have to do the whole thing.
Bonus offers come with restricted games and their own specific terms that should always be inspected before playing.
We all know wagering requirements are the necessary evil of casino play. But these are some mean devils.
All bonuses come with specific wagering requirements. The terms and conditions state only that free bonus requirements can range from 20x to 60x. But when we contacted the support, they told us that deposit bonuses range from no wager to 100x wager (bonus+deposit). You learn about the bonus details only before you claim it from the support or the cashier as it is not visible in the offer itself.
Free bonuses have different wagering requirements that can range from 35x to 120x! They also come with a withdrawal limited to 100 credits. Everything else is thrown into the fountain back in the gardens of Versailles.
One of the offers at Versailles Casino that is meant to lure regular players is the cashback bonus. Cashback, like the deposit, has to be wagered once before it can be withdrawn. It also comes with a withdrawal limit of 10x the cashback (don’t forget, it’s also sticky).
Additionally, all bonuses of 200% and over and cashback bonuses of 75% and above are considered Special Promotions.
Also, bonuses of 200% and more that were claimed with deposits have a withdrawal limit of 10x the deposit.
If you play for the first time and you play for free, when you wish to, god forbid, withdraw your wins, you will have to deposit a minimum of 25 credits before you can do that. If you have already deposited with the casino, you should have done that within a month to be eligible to withdraw the free bonus wins.
And finally, we end with a thin layer of goodish, which is the casino’s support. Customer service can be reached through email and telephone, but you can also write them a message via the contact sheet on the support page. You might choose to contact them via live chat, and it is advisable because they answer quickly and kindly.
The fact that we had particular concerns about the casino (which were not entirely dispersed after our conversation) is not on the people working on chat or phone lines. If nothing else, we did get our answers. And we confirmed the necessity of contacting the support before you do anything rash.
Maybe the creators of the casino’s image thought the near-Parisian royal palace would attract clients with its extravagance and riches. But what it actually did was remind us of the time when the kings’ lavish getaway became a hiding place for the hated nobility who indulged in opulence, while common people raged against the prices and scarcity of bread.
By incorporating ridiculous pending times, an insane number of reasons to terminate your account, and even more imaginative ways to limit your withdrawals, Versailles Casino made us feel like they really don’t want to give you money. As it turns out, squeezing your winnings out of this one is as hard as getting the infamous brioche out of the queen’s own hands.
Reputation — 1/5
Software and Games — 4/5
Banking Options — 3/5
Banking Times — 1/5
Support — 4/5
Bonuses — 2/5