Emu Casino – The Australian Newcomer

This Australian-themed online casino was established in Curaçao in 2012. It is relatively young, but it offers more games then some of its older colleagues. Emu is one of those Australian casinos that refer to slots as “free online pokies.” It has an Emu as the casino’s mascot and just brings a true Australian vibe. This casino is part of the Emu Group Ltd, and its overall reputation is pretty good; it’s even recommended on some watchdog portals that blacklist casinos for the smallest issues. This good reputation is due to positive player feedback, no unresolved issues, as well as a good selection of high-quality games.

Another thing that we have to mention since not all casinos offer that option — the FAQ section. Apparently, just as every section on Emu Casino’s website, this one is pretty extensive too. That’s another plus because it’s always nice when you, as a player, can find all the info and answers in one place. In addition to that, this FAQ includes categories like player accounts, bonuses, deposits and withdrawals, and games. We hope the casino will continue its journey on this path of fair play and respect towards players.

Design

The focus of Emu Casino’s website is, you guessed it — the Emu logo. It doesn’t get much more Australian than that. Well, maybe if it was a kangaroo. All jokes aside, the casino’s design is fun, colorful, and the logo acts as an animation. It involves a pretty standard navigation bar, but the website’s UX could have a better flow in our opinion. Nevertheless, you can easily get around, and all of the crucial information and categories are easy to access.

T&Cs Analysis

The first thing that got our attention on the Terms and Conditions page was the time stamp for the last update. This is really useful for the players since you don’t need to guess when or if the casino has changed anything and check them daily. This simple thing makes it easier to stay up-to-date with all the changes in the rules. Additionally, Emu Casino has a pretty extensive T&Cs that cover all the crucial gambling issues, such as payment rules, promotions, responsible gambling, and intellectual property. After closely inspecting all the clauses, we didn’t really come across anything shady. However, we will present you with a few rules, just so you get an idea of how they operate.

Little Activity

The following clause is a bit random and vague. The casino can’t really determine the connection between your level of deposits and withdrawals and volume of play. So they basically decide randomly that you have little activity and that it doesn’t correspond to your transactions. On top of that, the casino will then pass additional associated deposit and withdrawal charges, which doesn’t really sound like a thing. In the sea of fair and standard clauses, this one doesn’t make much sense.

 

Withdrawal Limits and Charges

The first part of this clause is questionable. Since all the casinos have the right to limit your withdrawal to, let’s say, one per week, Emu Casino couldn’t leave it that way; they decided to put a fee of 3.9% to every subsequent withdrawal. We’re not sure where this comes from, considering that this is a serious casino and follows all the rules and regulations. So it shouldn’t be a problem to just limit the withdrawals and not punish the players with unnecessary fees.

 

Games and Providers

Emu Casino has an excellent selection of games as well as a variety of categories. Their games are provided by Microgaming, and they offer a wide range of pokies, as well as table games, video poker, and live casino games. As you can imagine, the pokies section offers the highest number of games, more than 1,000. As you may already know, the games that are powered by Microgaming come with an instant play option as well as a download option.

When it comes to live dealer games, you can choose from Roulette, Blackjack, Baccarat, and Casino Hold’em. Thanks to Microgaming that provided these games, you can play them in real time.

Among all of the standard games, this casino also offers two somewhat unusual and interesting categories: Lottery and Other games. “Other games” category includes Keno, Bingo, and more not so common games. The Lottery offers games such as Euro Millions, The Daily Hero, Mega Millions, etc.

Emu Casino offers you the choice of playing on any device, so mobile gaming is available too. Other than that, any desktop or tablet will support the games and let you enjoy them whenever and wherever, which will make your Emu Casino experience even more enjoyable.

Financial Information

Maybe the most important thing about any casino is in which way you are able to deposit money, what are the conditions before the withdrawal, what are the processing times, and if there are any additional fees regarding any of the payment methods. We have to mention the fact that, as soon as you open the page about deposit info, a pop-up window with live support chat opens up. Additionally, we have to commend them for offering Bitcoin as an option.

Emu Casino offers a few banking methods, for both deposits and withdrawals. They do lack a banking page, but this info can be found under the Help Section. So that’s a bit of a trouble you have to go through to dig up all that information. But don’t worry, we’ve done the digging. When it comes to the payment methods that are offered, you can choose from:

  • Credit and debit card
  • Neosurf
  • Bitcoin
  • UPayCard
  • PaySafeCard
  • Neteller
  • ecoPayz
  • MyNeosurf
  • Bank transfer

Deposits

You can make your deposit with the following methods:

  • Credit and debit card
  • Neosurf
  • Bitcoin
  • UPayCard
  • PaySafeCard
  • Neteller

The processing times for all of these methods are instant, and the minimum deposit is $10. The maximum deposit for credit and debit cards is $2,500; $100 for Neosurf and PaySafeCard; and $10,000 for UPayCard, Bitcoin, and Neteller.

Withdrawals

When it comes to withdrawal methods, you can choose from:

  • Visa credit and debit card
  • ecoPayz
  • MyNeosurf
  • UPayCard
  • Bitcoin
  • Bank transfer

The processing time for all of these methods is 24 hours, and the minimum withdrawal amount is €20. The transfer time for ecoPayz, MyNeosurf, UPayCard, and Bitcoin are instant. However, for credit cards and bank transfer, the processing time is 7–10 business days.

Bonuses

Emu Casino offers several bonuses and promotions. Two of them are especially good if you are a newly registered player. All six bonuses are pretty diverse, and you can benefit off of them on your birthday, as a new player, as a VIP player, etc.

Now, we came across an issue concerning the first, Free cash bonus. This bonus is actually replaced with a Free Spins Bonus, even though the casino still presents it as a Free cash bonus on their promotions page. However, when we tried to find additional info on this bonus, we were left with a 404 error page. This bonus sounded pretty interesting; unfortunately, it’s nonexistent.

Another bonus worth mentioning is the Welcome Deposit Bonus. Now, there are two sets of requirements for this bonus; one if you play from Australia and New Zealand, and the second if you play from any other country.

Australia and New Zealand

This bonus offers you to claim as much as $300 with your first three deposits. So the very first deposit you make will be matched by a 100%. The following deposit will be matched by 50%, and the third by 80%. That combined leaves you with $425 from deposits, and in total $725. That’s not a bad start.

When it comes to wagering requirements, for the players from these countries, the minimum bet is $15. If you don’t go over the minimum bet, then the wagering requirement is 40x the deposit. Should you exceed this minimum amount, the wagering requirement will also increase.

Other Countries

This bonus is a bit different if you don’t play from Australia or New Zealand. So your first deposit will be matched by 100%, second 25%, and third 50%. Basically, you’ll have €700 in deposits, which includes €300 in bonus cash. The maximum bet you can place for this bonus is €15, and the wagering requirement is 45x the deposit.

Customer Support

Emu Casino offers a support email address, live chat, as well as several telephone lines, including the United Kingdom and Australia. Their live chat support is pretty accessible; the operator is nice, informative, and quick to respond. Another good thing is that you don’t have to be registered in order to use the live chat option. There are, however, several player complaints about the casino’s non-responsiveness. It doesn’t seem like anything serious since we couldn’t find any unresolved issues.

Summary

This Australian newcomer is coming through pretty nicely. Apart from having an overall good reputation, and no unresolved player complaints, it also offers a pretty good selection of games. It can be trusted since the games are powered by Microgaming, and you can enjoy them on all kinds of devices, whether through instant play or download option. Although there are some confusing clauses in the T&Cs, their rules are pretty standard and fair. We are aware that this casino is not the youngest of all, but we have to give them a break considering that older and experienced casinos have some unacceptable issues. Emu Casino has yet to establish itself as a serious competitor in an online gambling world, but so far, it’s coming along pretty good.

Rating

Reputation: 4/5
Software/Games: 4/5
Banking Options: 3/5
Banking Times: 3/5
Support: 5/5
Bonuses: 3.5/5

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