Vegas Regal Casino is a shady online venue that might have functioned as a real casino once.
Visually, its homepage is simple, featuring a stamp-like emblem with two dice on an Yves Saint Laurent-inspired logo. The website is not extremely ugly, but, to put it mildly, it does not quite match the extravagance of its name. The burgundy red with golden lettering might remind you of the luxury casino interiors, but that’s where all similarities with Vegas luxe end.
Although a Curaçao gaming license is shown at the bottom of the page, the blinking icon right next to it would beg to disagree — when you click on it, it takes you to the Antillephone License Validation page, where you can read that the licensing status cannot be verified. We may only assume and hope that after obtaining permission (or, at least, in 2009, when the casino was launched), a gambling authority legitimized it.
We tried checking its Regal Affiliates group, but it added no new information that would change our mind. In fact, when you research the casino’s reputation a bit more, you will find that Vegas Regal confiscated player funds on several occasions, and they did it by virtue of some vague terms added to the contract that were not there when people registered. Moreover, most reputable reviewers blacklisted the site. We assume that Regal is slightly illegal.
But, just for the sake of analysis, let’s overlook what the judgment is telling us and inspect the website more closely.
Terms and Conditions
The Terms and Conditions page is not as detailed as one would expect in the online gambling business. But, truth be told, they only need a couple of sentences to make sure they will have the last say in any potential dispute.
Say goodbye to reasoning, say hello to regal caprice! The lines above alone should end your tour of Vegas Regal. The casino openly claims it can suspend its users’ playing privileges (whatever that means) without a cause and explanation. We could nag about the first part of the sentence, but — let’s be honest — being refused by this particular casino would actually be a privilege.
When something is not limited to what’s indicated, you can only imagine how extensive their (non-existent) definition of irregular play can get. And since the terms do not list any other example of unwanted play, everything and anything can be marked as such. The vague terms like those allow the casino to withhold money and terminate accounts at their own will.
Games and Providers
Vegas Regal is powered by one of the best software providers on the market — Rival Gaming. It has a collection of well-designed and attractive titles that include over 50 classic and video slots (like Cleopatra’s Coins and Bust-a-Vault), as well as around 20 Interactive slots (like As The Reels Turn and Cosmic Quest), all of which are unique games with rich narratives.
Jackpot seekers can engage in five progressive games (like Major Moolah and Money Magic), and video-poker lovers can enjoy any of the seven entries, including Joker Poker and Tens or Better. There is also a small selection of table games like online Baccarat, Blackjack, American and European Roulette, and specialties like Bingo, Keno, and Sudoku.
Games can be played instantly or via a casino-client download. They are also optimized for play on mobile devices. Still, the quality does not make up for the small number of games, and it surely makes you wonder (again) how anyone could think of “regal” in view of such scarcity.
The casino repeatedly tells us that they made sure the transactions are safe and secured with the latest encryption technologies. However, their banking page has some inconsistency issues when compared to what is written in the terms and conditions section.
We’ll take our guess and say that you can cash out up to $16,000 monthly. The terms do not mention if the progressives are excluded from the maximum withdrawal rule. Also, note that management can always specify a different amount.
Banking times should take between two and five working days, but to qualify for the withdrawal of your winnings, you have to deposit $25 and confirm your personal information. However, the FAQ page says you have to deposit at least $20 to be able to play for real. You can make of that whatever you want, but if you decide to give Vegas Regal a chance, those $5 would be the least of your problems (the first one being the state of mind that led to depositing at all).
Deposits can be made by Credits Cards (Visa and MasterCard), Neteller, Skrill, Click2Pay, and Eco Card. All the methods, except the credit cards, are available for withdrawals. We could also add that Skrill is still called Moneybookers on Vegas Regal, which gives us a sneaking suspicion about the promptness of the people who run and refresh the website.
Vegas Regal’s promotion section advertises several offers. Those include deposit bonuses, rewards for loyal players, and gifts for special occasions. Newcomers receive a no-deposit bonus of $120, a 100% up to $1,000 welcome bonus, or a 300% up to $300 slots bonus upon registration. Also, there is a monthly redeposit and a 10% extra bonus for every up to $100 deposit.
The casino offers complimentary points, too, so for every 1,000 credits played, their users receive $1. They also have a promotional $50 if you suggest a casino to a friend. But, your friend would have to chip in and wager with at least $50. You do the math and see if that’s the price of your friendship.
Different games count differently when wagering a bonus, as shown in the table.
|All slots (except progressives), American Roulette, and Parlour Games||100%|
|Table poker, Roulettes (except American), War, and Sicbo||25%|
|Video Poker, Blackjack, Craps, Double Up, Pai-Gow, and Baccarat||10%|
All bonuses exclude progressive jackpot slots and video poker. And that is all the information you get about the promotions on the website. We may presume that the minimum deposit is those $20 or $25, but it seems we’re forced to foretell often in this casino.
The website is abundant with information about news, promotions, current progressive jackpot prizes, and explanations on how to register and get started with online gambling. Still, aside from a couple of useful notes and a bunch of less relevant jibber-jabber, it serves us with no proper details on bonus offers. Hence the wagering requirements, withdrawal limits, and the information on whether the bonus is cashable are not visible in the offer itself. The site claims those details would be given to a player in the cashier section.
Meanwhile, what you read in the bonus terms is as nebulous as expected from Regal Casino. The only thing you can vouch for is that you can take one bonus at a time and per account. And sometimes, the offer is not valid in your state or country.
When you keep in mind that the casino has already been accused of swiftly changing the rules of the game, you will look at this next term from a different perspective.
While most of the casinos will change the terms and conditions from time to time, you should always be aware that this is an easy way out for them, especially if they can do it instantly. And when a website hides its most important information or presents them in an ambiguous way, it usually means they hide it for a reason.
Customer Support (Gone Fishing)
The website support page enlists numerous contact possibilities, including email, toll-free telephone, and fax.
We tried to contact the support via email, but they did not respond. It seems that at Vegas Regal, there are more urgent issues to address than player questions. Or maybe, by the work of some gambling miracle or magic, the whole website comes to life during those four hours.
In ages of expectancy, we ended up reading through their FAQ page, which turned out to be more informative than the non-existent support and slightly more detailed than their Terms section.
Maybe we‘ll try sending them a letter.
Vegas Regal casino is like a cat in a sack. Based on what it offers, the website might as well be inoperative. The support is nowhere to be found. The license status can’t be verified. There is an unforgiving lack of crucial information on the bonus terms, and what they do give you is more a deterrent than a lure. With its reputation of a payment denier and ridiculous terms that commonly feature phrases like “without prior notice” and “at sole discretion,” it is a place to avoid at all costs.
Reputation — 1/5
Software and Games — 4/5
Banking Options — 3/5
Banking Times — 3/5
Support — 1/5
Bonuses — 2/5