A Day in Vegas? Maybe Not — Vegas Days Casino Review

Vegas Days is an online pokies that wants to capture the feeling of old-school Vegas. They have slots, a few tables, and the view of the city in the background. It all looks fun. You can even sign up (or, in their case, “singn up”) and get a 300 percent welcome bonus up to 600 USD.

 

While the idea of playing on the Strip from home is incredibly appealing, let us not forget that Las Vegas is known for some shady goings-on, and Vegas Days is evidence of that. So much so that the casino is currently blacklisted. Let us go through what this online casino is all about. A good place to start is their terms and conditions.

Terms and Conditions

These terms and conditions represent a contract that goes into effect when a player starts playing at Vegas Days, and it should be specific to that casino. However, we have noticed that the text seems to have been lifted from other casinos’ terms and conditions. It would be okay if the text sounded alike, but it is a bit concerning that they are identical. But let’s begin.

 

General Promotion Terms and Conditions

vegas days

 

“Employees, licensees,” etc. — does this mean that the casino accepts players that work for them? Most companies would not allow this option since it would come across as biased. 

What are “other financial responsibilities?”

“These will determine the final decision of the casino,” what if the game server glitches and empties the player’s account?

Violations of Terms and Conditions

“But not limited to this list,” so how would the player know what the rules are? This puts too much control in the casino’s hands and gives them the freedom to close your account whenever they want, using reasons that you didn’t know existed. 

So the employees (who, possibly, know more about the casino’s inner workings) can play at the casino, but their family and friends cannot. Okay.

The casino should ask for the player’s permission to use their real name and where they are from. 

General Terms and Conditions

This is absolutely unacceptable.

The funds in the player’s account belong to the player only. The casino should have to run after the player and give them a chance to take their funds out of their account. This should take at least a year of running around, not 90 days. 

Withdrawals Terms and Conditions

Withdrawal should not take 15 to 18 working days, including all the paperwork.

Sending documents to verify who the player is, is a standard procedure. However, there should also be a list of what documents are required. Or, at least, a link to this information.

“To settle any fees,” what are the fees? The casino needs to tell the player how much the fees are; otherwise, it is basically a free-for-all for the casino. 

The games should be programmed in such a way that using bonuses that do not apply to them cannot happen. This is a ploy to con the players.

The above point is forcing the player to gamble. Forcing people to play games is not fun, and it goes against the casino’s claim that their establishment is for entertainment purposes only.

Privacy Agreement — Disclaimer: 

The casino cannot withhold anything without giving reasons to the player and informing them that the casino is withholding. 

What offer are they talking about? 

Repeated Points

Do not trust a company that does not allow you to criticize it. Criticism is something that makes a company improve but only if they know what to fix/work on. A company should differentiate between trolls and constructive criticism, or player’s concerns, and work on the latter to become better. If they avoid this or punish you for speaking out, then it shows that they do not want to improve their business practices and dodgy work is afoot. Honestly, avoid any casino (including this one) if they have this clause. They are also trying to weasel their way out of trouble. 

Many sites would let their users know about the changes in their terms and conditions, usually through email. This should be a standard since players often do not have time to keep up-to-date with the changes that a site has made. 

So all their bonuses and cashbacks are essentially “sticky.” The casino “lends” you the money to potentially make more money.

To summarize the points above: they will steal your money if there is anything remaining in your account. Plus, with accordance to 5.1, if you deposit 249 or below, then you can only withdraw ten times the deposit of your winnings. Therefore, you can only take out 2,490 (at most), and the rest goes to them per play session. They can take a lot of money from players due to this clause.

Reputation

Vegas Days is currently blacklisted on major portals. They always seem to have had a bad reputation. The casino has has a few owners over the years since it started in 2009. One of the previous owners was Rome Casino, which was caught cheating their players in 2009. They did issue a statement blaming a “bug” for the ordeal. CyberRock Entertainment N.V. is the current owner of Vegas Days, and the license for this casino is issued by Curaçao. 

 

However, CyberRock Entertainment N.V. has also been blacklisted along with the casinos associated with it. They have been known to perform dodgy business practices such as: 

 

  1. Not paying out players or having slow payouts;
  2. Not responding to the players’ complaints;
  3. Hacking into other casinos’ sites to post their own gambling links without the owner’s permission (late 2014);
  4. Apparently, changing the terms and conditions of a promotion after a player won so that the player would not get their winnings (mid-2015);
  5. Getting sued by the Netherlands for 350,000 euros for targeting their players and infringing on the Dutch Betting and Gaming Act (WOK) in 2018 even though new legislation would come out in 2020, allowing for the provision of online gambling. Moral of this story: lack of patience costs 350,000 euros; 
  6. Having terms and conditions that are anti-player (such as seen in Vegas Days).

 

Vegas Days is also known for having slow to no payouts, and a lot of customers’ complaints that they don’t seem to take any notice of. Their terms and conditions also have clauses to get away with stealing the player’s money.

Website

The layout of the site is straightforward, and all the buttons work, except for “Bingo.” Guess you bingo players are out of luck. The game tab takes you to the games, but there are three thumbnails for “As The Reels Turn” 1, 2, and 3 at the bottom underneath the footer menu. This makes the page look messy since Vegas Days online casino has been attempting to attract players since 2009; this is unacceptable as are the spelling mistakes. 

 

The site does offer six languages: English, French, Spanish, German, Italian, and Portuguese. Therefore, there could be a chance that the site was not originally in English, but that is still not an excuse.

 

The homepage has three boxes underneath the 3D modeled welcome banner. The first is the progressive jackpot with the numbers that keep running up. The second is the names of the recent winners and how much they have won. The third box shows 24/7 customer service details. However, the progressive jackpot keeps resetting to a certain number whenever you refresh. This is not normal since it should be skipping up or down to different values when you refresh the page, not to restart at the same value.

Games

People visit a casino to play games, and this one offers a large collection of them. This collection can be broken down into the following:

 

  1. Slots: 241
  2. i-Slots: 23
  3. Live Games: 17
  4. Video Poker: 7
  5. Card Games: 6
  6. Scratch and Win: 8
  7. Table Games: 4

 

And the casino does have four bingo games, so bingo players, you are actually in (limited) luck. 

 

While the number of slots is reasonably impressive, the rest of the collection is weak. The software provider is Rival Powered, which is a respectable company that makes entertaining games. However, their reputation is not enough to make you stay at this casino since there are others with a greater variety of titles asking you to sign-up (not “singn up”). 

 

Vegas Days offers instant play as well as a downloadable version of the casino. They also have a mobile version of the site that you can access through a browser since they no longer have an app.

Mobile Site

The mobile site’s homepage seems to run smoothly using the bare bones of the main site. There is copyright to the site, but this is from 2018.

 

You have to log in to play their games. This will take you to the games lobby, which is just the basic layout. It does not have all the games. The sections that are missing are progressive slots, i-Slots, live games, video poker, and (you may have guessed it) bingo. But the games do not have lag.

 

Although, when you log into the gaming lobby, there is a triangle by the “http” that shows that the connection to the site is not safe. This comes with a warning to not enter any information such as passwords and credit card details.

Banking

With regards to banking, there is a page that has some information on it, which is a good thing. However, there seems to be a contradiction at the very beginning:

In 5.2 of the terms and conditions, it states that withdraw approval takes 15 to 18 days. Therefore, this does not match up to the banking page. We spoke to customer service who clarified this, and they said that it would take up to 18 days. Therefore, the banking page is false. 

 

They offer a range of banking options such as UPayCard, Click and Buy, Neteller, Visa, Mastercard, and Paysafecard. However, these options do not correspond with what is in the footer of the site. Skrill, Giropay, Sofort, and bitcoin are not on the banking page. And Rival is not at all, or ever was, a banking option. Probably, they posted an outdated image that was in the footer on the banking page, but they did not chop it to exclude Rival.

 

It is also very odd that bitcoin is not mentioned on this page since they have a tab in the footer that goes to the information about how to set up bitcoin. That is all the information they have on it. 

 

The banking page does not go into any details with regards to the options. However, this is where they do talk about the required documents needed to withdraw and that you would only need to do it once. They give an email address of where you send all this information. It would have been helpful to have a link in the terms and conditions sending you to this page.

Accepted Currency

They accept euros, United States dollars, South African rands, and pounds. However, there is a slight oddity: in the terms and conditions, it says that they also accept AUD (Australian dollars). Customer service confirmed that AUD is allowed, but it is not mentioned anywhere under banking.

Bonuses And Promotions

The casino offers three bonuses. The first is the “Welcome Bonus,” which can only be used on slots and i-Slots. It offers a 300 percent deposit bonus on your first deposit, up to 600 USD. Unless you live in Canada, Israel, or Costa Rica, then you cannot use this bonus. The minimum deposit is 30, the max is 500, and the wagering requirement is 35 times the deposit plus bonus.

 

“Table Games” bonus is where they say that they will give you 30 percent cashback on the welcome bonuses for Blackjack, Video Poker, and Roulette for your first three deposits. Plus, 200 percent on two deposits up to 200 USD for Blackjack and Roulette. This bonus is very poorly written.

 

Finally, the last bonus is “Refer a Friend”; for every friend you actually hate if you send them to this casino, the casino will give you 50 USD free chips.

VIP

Vegas Days has a VIP section where there are different levels of statuses: Jack, Queen, King, and Ace. 

 

  1. Jack VIP accepts players who have made their first deposit. The players will get access to exclusive slot tournaments, as well as weekly and daily promotions.
  2. Queen VIP also gives exclusive slot tournaments access. You will also get access to a Personal account manager and quicker withdrawals. The casino says that you would be eligible for daily and weekly promotions.
  3. King VIP grants you access to higher prized tournaments of slots, raffles, and table games. You also get an account manager, and your withdrawal limit would increase as well as for withdrawals to be quicker. Plus, you would receive “higher daily and weekly promotions.” This could mean that you will get more promotions, or it could mean that the value/ percentage of the promotion will be higher. This statement is not 100 percent clear.
  4. Ace VIP is the highest status that they have on offer. Here, your account manager will be available all day, every day. You would get entries into 100,000 USD tournaments for slots, table games, raffles, and other VIP events. Plus, members get the quickest withdrawals as well as the highest withdrawal limits. 

 

The latter three VIP statuses do not mention how you can become eligible to use them. 

Customer Support

Vegas Days Casino does have customer support that you can reach via live chat, but this is only in the games lobby. Plus, at times, they are a bit slow to respond. There is also a box on the homepage that has the email address to get in touch with the casino along with the international phone number. The support tab in the footer takes you to two more numbers you can call if you are in either France or Spain.

Final Thoughts

Vegas Days presents the glitz and glamour of Vegas, but if you look closer, you will see the shady happenings. The website is riddled with contradictions, and the terms and conditions are not well written.

 

The Rival games on offer are fun, but that is due to the software provider, who is independent of the casino. Casinos like Vegas Days are not worthy of Rival’s games.

 

Vegas Days is blacklisted and for a good reason since they are slow to pay out or give no payout at all, ignore customers’ concerns, and have clauses in place to loot players’ money. Do not “singn up” and avoid them at all costs.

Rating

Reputation: 1 

Software and Games: 4

Banking Options: 1

Banking Times: 1

Support: 2 

Bonuses: 1 

 

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