Bitstarz website was founded in 2014 and is operated under the Cyprus company Direx Limited. New in the industry, the casino is under the legislation of Curaçao authorities. The owners of the company are enthusiastic casino players that decided to open their virtual doors as Bitstarz bitcoin cash casino.
The website is fun and colourful, despite the dark background. What attracts the attention right off the start, are two looney characters on the right, and the button “I’m Feeling Lucky.” Once the optimistic player hits that button, a random game is opened. The option is fun, the player is challenged with a new game each time.
The home page banner boasts promotions, exciting tournaments, and the AskGamblers certificate of trust. Speaking of trust, the casino—although still a novice—is already renowned in the industry; many important casino websites in the industry reward Bitstarz for their efforts. Some of them are AskGamblers Players Choice 2018, Best Casino 2017 AskGamblers.com, and EGR 2018 awards shortlist.
The library is updated with new games, at the moment there are 2200 from a group of different software providers. The selection can compete with bigger casinos in the industry. The menu is divided into slots, jackpots, table games, live casino, and Bitcoin games.
The only complaints related to the website were bonus-related issues. Most of the players have a problem with receiving automatic gifts when the wagering requirements are high. Bitstarz Casino offers automatic bonuses, and there is a handful of them. The website now has different bonuses; the offer is still disappointing though. Not because of the number of prizes but the wagering requirements.
The user interface is available in four different languages, for the ones who are not familiar with English, the pages are accessible in Russian, Chinese, and Japanese. The help section is available throughout the website. Apart from the live chat and email address options, any questions players might have will be answered by the friendly chat robot — Jarvis. The casino is Instant Play only, but there is an Android version of the game’s gallery.
The Terms and Conditions are written according to industry standards. Almost every possible aspect of communication between the player and the casino is addressed. Due to different software providers, the terms have an entire list of countries that have restrictions or are excluded from the website. Before signing up be sure to check the list.
The casino offers the user a choice to limit their losses voluntary. Casino Bitstarz addresses player issues, not only in the loss limit but also in their self-exclusion policy concerning problem gambling. There is nothing particularly alarming in the Terms and Conditions section, they are industry compliant. But it gets quite surprising when we reach the bonus Terms and Conditions.
Many online pokies bar certain countries from playing. It is a fairly normal procedure, but surely it would be easier if they were not allowed to play the game directly on their website.
Games and Providers
Being in the gambling industry, the owners of the casino transferred much of the attention toward the games lobby. The casino has over 2200 games, behind the quality graphics are dozen software providers, naming just a few: Betsoft Gaming, GameArt, Pragmatic Play, Quickspin, QuickFire, and others.
The most visited games on the site are casino games. There is a good selection of 31 table games in the library, including the classics such as Blackjack, Baccarat, Roulette, and Poker. The slot section will keep players busy for a long time. The games are updated regularly, and some of the newcomers are Siren’s Treasures II Slot, Captain Candy, and Super Cats Slot.
To name just a few of the most popular slot games right now: Wolf Gold, Platinum Lightning, Fruit Zen, Sugar Pop, Boomanji, Mr. Vegas, 4 Seasons, Jurassic Park, and Billyonaire. The casino offers additional challenges with regular tournaments. The leaderboard is updated in real-time, and the list is available when you click the trophy in the shadowbox. The winners, as well as the leaders in the contest, are updated instantly, and the results can be viewed on the website.
Bitstarz has a live dealer section, and there is plenty to choose from. The live games are the heartbeat of the website. There are several software providers that we found in the library: Evolution Gaming, Authentic Gaming, and Vivo Gaming.
The players who prefer the Android version can find the casino gallery available on Google Play Store. The players can choose to play for fun or for real money.
The online casino boasts genuine software which is rigorously tested. The website offers users to try the probability test themselves. The user can test the games using developer tools and entering the hash number.
Bitstarz Casino bitcoin transfers are fast since they use cryptocurrency. There have been no complaints so far. The casino accepts many currencies. However, some banks do not accept Australian dollars, so be sure to check the Payments section.
Withdrawal and Deposit Options
The advantage of Bitstarz are fast transactions. The casino offers many options for both deposits and withdrawals. Among them are bank transfers, credit cards, debit cards, E-Wallets, and cryptocurrency; the latter being the most popular.
The cashout times are better than in most casinos. E-wallets or Bitcoins are transferred within a couple of hours, while for credit and debit cards it can take up to five days. The bank transfers may take up to three working days. As far as minimum deposit and withdrawals go, it is €/$20, but there is no information on the maximum payout limit.
It is clear that the games need to keep “rolling.” Although it has its merits, things don’t look so pretty when you open the Bonus Terms and Conditions section. The problem are not the terms themselves, but the fact that users get automatic bonuses they never wanted in the first place.
Simply put, you do have the right to cancel the bonus. However, if you already wagered it, all winnings will be lost.
Mind you the wagering requirement for free bonuses is 40x, the risk is yours to take.
The casino has several bonuses available, including the ongoing tournament challenges. New players can take advantage of the welcome bonus which is a package for each deposit placed on the account. There are four deposit bonuses, the first one is a casino match up bonus of up to €/$100. The player is also rewarded with 180 free spins. Each deposit following it is 50% less than the first one.
The Campaign bonus offers the player a challenge. When depositing and playing, visitors get one point for each win. The currently active campaigns are Last Man Standing, Egyptian Gold, Rook’s Double Cash, Slot Wars, Table Wars where players have the chance to win up to €/$50,000. There is also a luxury trip to Cairo reserved for Egyptian Gold players. The leading winners are announced on the website. Depending on the game, the winnings are different. Once the player signs up for the challenge, there are requirements to be fulfiled for each game.
There are also 50% Reload Bonus and Free Spins Wednesday Bonus. The number of bonuses is not much but they still offer good fun.
The team in customer service had a few complaints in the past. However, the live chat is available only when the player is signed in, otherwise, their friendly robot colleague Jarvis answers the questions. He is friendly and cheerful but answers only the most basic of questions. Nevertheless, human support representatives are available through an email address.
Jarvis is quicker to respond of course; the support team took 40 minutes to respond to the email we sent, which is not bad considering the email is the only option. The casino doesn’t have a telephone number, and therefore everything relies on email messages and the little Jarvis.
The innovative concept of the casino has many benefits for the players. The payment methods are chosen carefully, which makes payouts really fast. The challenging campaigns can also trigger massive rewards while having fun with the rest of the community.
The choice of slots is impressive, and they are following the trends of the market for new games. The live dealer section is entertaining and many players return to the tables frequently.
However, the automatic “Party” of bonuses keeps you enslaved to the desk chair while you wait for the ultimate round. The company’s motto: “Dream big, win bigger” may have something to do with the rollout of never-ending bonuses.
Nonetheless, the owners have surely transported online gambling into the future. The intuitive interface, the professionalism, and the entertainment all-around make the website worthy of AskGamblers certificate of trust.
Reputation: 4 out of 5
Software/Games: 4 out of 5
Banking Options: 5 out of 5
Banking Times: 4 out of 5
Support: 3 out of 5
Bonuses: 4 out of 5