Betcave Casino was established in 2010, and they hold a Curaçao gambling license. Being relatively new in the business, the casino had a rather turbulent history already. During the nine years of its existence, the website managed to get on the blacklists of all significant sites in the industry, change several owners, and get shut down.
The casino has a rather fun name implying right off that it is a fun casino where you can enjoy online gaming and bet from the comfort of your “cave.” But for the “cavemen” who’d like to withdraw their money, prolonged payouts are not that fun. The players who never receive their winnings or wait for them too long will probably leave the comfort of the cave and go somewhere else.
It seems like the cave design of the site reflects the business the casino conducts. If the menu itself was to speak, it would say “do not go there.” It’s a simple website, and when you click on any of the options offered at the top of the screen, it takes you down the page; almost everything the casino offers, from games and promotions to banking options, is displayed on one page. The owners could have taken their website more seriously and at least, dealt with a blank page where the Bitcoin info is supposed to be an updated the almost non-existent information on banking… And let’s not get started on the fact that we cannot see “Contact Us” anywhere.
There are English and French versions of the site. Apart from that, the website is not very player-friendly. The lack of attention makes it a deserted cave. The home page looks almost abandoned when you take a closer look and realize how empty it is.
Betcave Casino was shut down in March 2015, and it reopened in January 2016. Casino ownership changed over the years. Betcave was under the management of Odds Matrix Limited Casinos, and now, it’s a part of Refilliates Group, Bonne Chance NV Group, and Cyberrock Entertainment Casinos.
At some point, the casino ratings fell even further based on the rogue company which led it. Bet cave is one of the casinos blacklisted on some of the major websites. Nevertheless, the casino is operational today and is available to players through Instant Play, Download, Mobile Flash, and Mobile Web.
The Terms and Conditions page looks well-organized. But the problem starts when you scroll past the first few parts. Some of the terms are not clear enough, while others are far from anyone being okay with them.
This is a bit unclear. You should be able to withdraw your funds even if you decide to close your account. And what happens if the casino decides to close your account for whichever reason? Will they keep your money?
The trouble with this one is the time they give you. The industry standard regarding the dormancy period is six months. Not to mention the fact that the casino keeps your money if you happen to be inactive. For some, this is the clear sign to leave the cave and take all their money with them while they still can.
A 10–40 $, £ transfer fee? This is just ridiculous.
Games and Providers
The bright side of the website are the casino game developers Betsoft and Rival. If you are a regular casinogoer, you are certainly familiar with the latter. Rival Gaming is a leading developer and provider of casino software. The games boast high-quality graphics and excellent performance.
The 130 slot games make the majority of Betcave games. There is a poor selection of Table Games, Bingo, and Progressives. The casino offers a possibility for both advanced players and beginners to try their luck for free, or play for real money.
The most played games are 5-reel slots, among which there are the following well-known names: Lost Secret of Atlantis, Swinging SweetHeart, and Panda Party. In addition, the site offers games with really high stakes and progressives where players can win a lot of money. Some of these titles are Major Moolah, One Million Reels BC, and Strike Gold.
Although their developer choice is excellent, the number of games in the collection is less than satisfactory to keep the player occupied. There are no live dealer games in the cave, which makes it a very lonely place for people who like “the real deal.”
Apart from the 10–40 $, £ transfer fees discussed above, the website offers almost no information in the Banking tab. Betcave Casino accepts the following currencies: U.S. dollar, British pound, Australian dollar, and euros.
Deposit and Withdrawal Options
- MasterCard SecureCode
- Use My Funds
- Paysafe Carc
The minimum withdrawal is $100 per transaction, and the maximum is $1,500 per transaction and $10,000 per month. Withdrawal Terms and Conditions section mentioned that you may have to wait up to 18 working days for withdrawal approval. And god knows how much time would pass until you got your money since the casino offers no information on the pending times. Some players complain they waited almost two months for their winnings.
If this isn’t enough to dissuade you from playing at this casino, check out the following term:
Now, this is just criminal. What this term basically states is that if you win more than 10x your deposit used in a game, you can keep 10x the deposit, but the casino will confiscate the rest of your winnings. So, if you wagered $10 and happened to win $300 (using your own money, mind you, not any bonuses), you’ll get $100 and the remaining $200 will be cleared out of your balance. Outrageous.
At the time, Betcave promotes two different bonuses on their home page. Before mentioning them, it should be noted that they are sticky, which means that they cannot be withdrawn but can only be used for playing.
In addition, a specific part of the Terms and Conditions states a possible issue for some players:
More of an inconvenience than an actual problem. Due to the fact that it takes so long, the players will play the same games on other sites, which offer less fuss.
The minimum deposit is €25, but the deposit has to be evenly wagered across ten games before the withdrawal requirements are met.
The minimum deposit is €25. The deposit and the bonus must be evenly wagered across 20 games before the withdrawal.
Behind the curtains, when you log in, the casino offers much more. Additional gifts include free spins, multipliers, and special bonuses. Further caution — some players received a “free bonus,” which was automatically put on their balance. But these bonuses are far from free. The user who failed to notify the support that they did not wish to use the promotion had troubles with resolving the issue and had their winnings voided.
If you pay attention to the Terms and Conditions, you’ll notice that they are filled with “many ways not to receive money.” Or many ways to lose your customers.
In the attempts to contact the casino, we noticed that there’s no information regarding Customer Support. The FAQ section does mention 24/7 customer service and an email. But we found no traces of either live chat or an email address.
If you choose to indeed click there, the best thing you can do is select the text, since there is no clickable link. The casino seems to be mocking its players.
The information we were seeking was not found in the cave. However, there were numerous complaints from players, and several of them were so displeased that they shared the Support telephone. The toll-free telephone is available only for U.K. and U.S. players.
Despite the lack of information on the website itself, the support team at Betcave responds to the email within 45 minutes. They are courteous, but the many issues regarding the unwanted bonus took a while to solve.
Betcave Casino is a relatively new online casino, and it did not get to join the big names in the industry. The reason behind the fact that no one visits the cave is that it is literally full of bats. No, this is not a misspelling, the casino offers such bad conditions to the players that the only good thing they seem to rely on are actual games. The concept behind the design might have been a good idea, but the execution of it is an entirely different matter. The fun and enjoyment that are promised by the casino were not fulfilled. We strongly advise that players inform themselves before deciding to enter the cave.
Reputation: 1 out of 5
Software/Games: 3 out of 5
Banking Options: 3 out of 5
Banking Times: 1 out of 5
Support: 1 out of 5
Bonuses: 1 out of 5