Cleopatra Casino General Information

Cleopatra Casino is an online gambling site founded in 2017. It is owned by Direx N.V. Casinos and licensed by the Government of Curacao. It uses the software of renowned providers such as Microgaming, NetEntertainment, Amatic Industry, Betsoft, Pragmatic Play, Evolution Gaming, Endorphina, and iSoftBet. The casino also uses the software provided by some smaller providers such as Habanero, Mr. Slotty, Gameart, Booming Games, NYX, ELK, Thunderkick, EGT, and others. Judging by these providers, no doubt that the choice of games here is splendid.

Cleopatra casino is available as an instant play for all platforms. It perfectly functions on both desktop and mobile devices. It supports a number of languages, including English, German, French, Italian, Spanish, Portuguese, Russian, Suomi, Norwegian, and several others.

The casino’s customer support is at players’ disposal if they encounter any problems with payment or registration. Also, they are free to contact the support whenever they have some questions or simply need some additional information. The most convenient way is live chat which is available 24/7 and a regular email address.

How Trustworthy Is Cleopatra Casino?

This online pokies is somewhat new, and its credibility and reputation have not been adequately scrutinized yet. There have been some complaints about the casino, however, one thing about it is quite alarming. Namely, there is a clause in its Terms and Condition related to the inactivity period. That Dormancy clause states that the tolerated inactivity period amounts to 6 months, i.e. 180 days. After that, the casino sends a notification to the player about their inactivity. If they still do not log in, the casino takes hold of the player’s funds.

Such a move gives the impression that the casino is seeking every opportunity to grab players money, which is completely distasteful. This is precisely the reason why Cleopatra Casino ended up blacklisted and unapproved.

Initial Impressions

As the name itself suggests, the design of this online casino is entirely Egyptian-themed. The background is dark with tiny Egypt-related images. The menu letters resemble hieroglyphs. The logo contains the image of Cleopatra, logically, with the casino name written below. It is given on the left-hand side of the home page. Some of the menus are below the casino’s logo, as well as the list of software providers. The top of the home page shows the advertisements sliding from right to left, with the selection of the latest games given beneath.

If you keep scrolling, you will find out some basic information about the casino (game providers, license holders) with all necessary links to register, grab bonuses, etc. The very bottom of the page shows the payment options supported by the casino.

The graphics and overall design are exquisite and promise complete enjoyment and fun.

Terms and Condition Analysis

The casino’s T&C section shows some non-user-friendly rules. In fact, if you study them thoroughly, you may get the impression that this online casino wants to somehow manipulate the player in order to seize their funds.

It is quite normal for a casino to check players’ requests and withdrawals. However, why would a casino cancel players’ earnings without any plausible explanation or reason? What could possibly go wrong during the audit?

Again, the casino threatens with denying promotion/bonuses if it finds out that a player is trying to abuse them. The problem here is how the casino will determine the player’s manipulation and whether it will warn them about their behavior.

The clause below allows the casino to freely expose the player’s identity solely for promotional purposes. Even though personal information and credentials will be protected, none of the players would like to be used for promotion and advertisements.

All players should pay serious attention to this clause. Namely, all tournament earnings are limited to 10,000 EUR, and this is the total amount that will be paid out. If a player happens to earn more, the casino will take the sum for itself. This cunning clause cannot but make players feel abused and exploited, especially because they invested their time and money to earn some more money.

The casino has an absolute right to protect itself and its property if it notices some illegal or immoral activities. However, refusing to notify the player prior to terminating their account or denying the payment is not acceptable. Even if they did something wrong, accidentally or purposely, they deserve to be warned about the consequences.

The notorious Dormancy clause allows the casino not only to deactivate the account but also to take their earnings if available on the player’s account. In a way, this clause forces players to be constantly active if they want to avoid deactivating their account and losing their winnings.

Should there be any dispute or disagreement between the casino and the player about the game results, the casino will accept the result from the game server. The results on the player’s screen will not be taken into consideration. The bad thing here is the fact that the player must accept the casino’s decision, without any right to complain.

It could be said that the very first sentence is quite disturbing. Namely, players can never know for sure what information will be used and for what particular purposes. This might turn into the abuse of players’ credentials without their consent.

 

One thing is not quite clear here. The Dormancy clause from the above states that the casino will terminate the player’s account if they are inactive for 6 months. However, another clause states that the casino will charge a 10 EUR fee per month if the player remains inactive for 12 months. What’s more, the fee will be taken from the player’s account as long as it’s positive. As soon as the player reactivates their account, the casino will stop charging the fee, or when all the funds are gone.

It is quite clear that the purpose of this clause is to legally seize the players’ money on the pretext of the monthly fee.

The (only) good thing about the casino is that they are aware of how gambling can be addictive. They are ready to help players prevent addiction or if they are becoming addicted, to help them deal with it in the best possible ways.

The casino gives players the opportunity to set their own limits in terms of money and time they want to spend playing. Also, it offers the contacts of the institutions that can give professional help when necessary.

Bonus Terms and Conditions

Even though the casino bonuses are cashable, it does not mean players can earn much money. Namely, earnings from bonuses are limited as well, and they amount to a maximum of 50 EUR. Again, in case players exceed the stated amount, the casino will seize the rest.

Games and Providers

Cleopatra Casino uses some distinguished software providers for its games. Microgaming, NetEntertainment, Amatic Industry, Betsoft, Pragmatic Play, Evolution Gaming, Endorphina, and iSoftBet, as well as Habanero, Mr. Slotty, Gameart, Booming Games, NYX, ELK Studios, Thunderkick, EGT, etc. provide players exceptional and memorable games that players will hardly resist.

Cleopatra Casino offers the following games:

  • Slots that exceed 1000 games — no doubt you will find your favorites here. There are a number of games with specific Egypt theme for the lovers of this ancient civilization.
  • Cards and table games: 48 variants of poker, roulette, blackjack, and baccarat;
  • Video poker, including 47 variants of poker, and deuces wild;
  • Jackpots: 197 different games allow players to win some considerable sums;
  • Live dealer games offer 89 opportunities to play with other people, have fun, and earn some money;

The casino is available as an instant play for both desktop and mobile clients, so there is no need to download any additional software and apps.

The range of games that Cleopatra Casino offers will, without a doubt, provide terrific fun to both new and seasoned players. The quality of games in terms of graphics is exceptional and will take you on a trip to the ancient land of pyramids.

Bonuses

Cleopatra Casino offers a 100% welcome bonus which may amount up to amazing 4,000 EUR. The minimum deposit necessary to activate the bonus is 10 EUR, and the wagering requirement is 35xbonus.

The bonus is cashable, so players may choose to withdraw it after meeting the wagering requirements.

The maximum win allowed with this bonus amounts to 10,000 EUR.

Also, this online casino offers an amazing bonus for the first three deposits. The bonus scheme goes as follows:

  • 100% bonus amounting up to 4,000 EUR for the first deposit;
  • 50% bonus amounting up to 2,000 EUR for the second deposit;
  • 50% bonus amounting up to 2,000 EUR for the third deposit;

The wagering requirement for this bonus amounts to 35xbonus. The maximum amount to bet with the bonus is 25 EUR.

Other bonuses include

  • Everyday Reload Bonus, a 20% bonus amounting to 800 EUR which is obtained for money deposited any day from Monday to Thursday;
  • Weekend Deposit Bonus, a 30% bonus amounting to 1000 EUR for deposits made from Friday to Sunday
  • Birthday Bonus of 100% amounting up to 1000 EUR which players receive on their birthday.

Financial Information

Regarding finance and payments, Champagne Spins accepts various payment methods. To deposit their money, players may choose from the following:

  • Credit cards (Master, Visa)
  • Neteller,
  • Paysafe Card,
  • instaDebit,
  • Sofort,
  • QIWI,
  • Trustly,
  • Skrill,
  • iDebit,
  • Zimpler,
  • Bitcoin

Available withdrawal methods include:

  • Credit cards (Master, Visa)
  • Neteller,
  • instaDebit,
  • Sofort,
  • QIWI,
  • Trustly,
  • Skrill,
  • iDebit,
  • Yandex Money,
  • Bitcoin

In terms of currencies, the casino accepts USD, CAD, and AUD, EUR, Norwegian and Swedish kroner, Russian rubles, Chinese yuan, and Bitcoins.

The cashout time is affected by the chosen withdrawal method. The most convenient way is Neteller, as it takes only 24 hours to process the payment.

The minimum amount players can withdraw amounts 40 EUR, whereas the maximum is 12,000 EUR per one week.

Customer Support

If players encounter any problems related to payment, registration or anything else, they are free to contact customer service. Unfortunately, only live chat is available, but it at players’ disposal any time during the day or night. When it comes to responsiveness, the casino has responded to all players’ complaints so far.

Final Thoughts

To conclude, all players will certainly be amazed by Cleopatra Casino’s games and offers. Distinguished providers, excellent game quality and choice provide terrific entertainment. Bonuses grant players considerable sums, in case they play wisely and examine the terms and conditions.

Speaking of T&C, they are the weakest feature of this online casino. They are completely non-player-friendly. In fact, they are seeking any potential chance to detect an error and refuse players their earnings and bonuses.

Rating

Reputation: 3/10

Software/Games: 10/10

Banking Options: 8/10

Banking Times: 6/10

Support: 4/10

Bonuses: 5/10

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