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SpinUp Casino has been in this oh-so-wonderful business for a little less than a year, and it’s already making a name for itself — too bad that name is “loser.”
Operating under the banner of the Alpha Interactive Solutions since the beginning of 2019, SpinUp Casino holds a Curaçao license (just like its sister pokies Magik Slots, Bronze, Split Aces, to name a few). This newest member of the Alpha family seems to be wrecking its reputation (not that there was much of it to begin with).
SpinUp has numerous issues. Design-wise, it looks decent, but it’s the spitting image of its sister casino Split Aces. We understand that people sometimes recycle their ideas, but, come on, put in some effort! However, as we all know, it’s not the appearance that makes the casino (that hardly matters if we’re honest) — it’s reputation.
SpinUp’s players are more than disgruntled — they are pissed! When it comes to this casino’s name, it’s is INFAMOUS already. Much like the rest of the Alpha Interactive Solutions’ bunch, it’s known for letting people with a gambling addiction play freely. However, it also has the reputation of allowing gambling addicts to place deposits and play, and then, it restricts access to their winnings under the guise of following through with a self-imposed restriction on another website.
Furthermore, with ridiculous betting limits both for bonus and regular play, as well as vague and shady T&Cs that elaborate where it doesn’t matter and keep it tight-lipped where it does, SpinUp Casino is one rogue bastard.
At first glance, SpinUp’s Terms and Conditions look like any other online casino’s. But, man, there are some borderline criminal things in there.
First of all, the section is extensive. Now, this isn’t necessarily a bad thing. But with SpinUp Casino, it looks shady. Almost like it’s trying to discourage the player from reading them. Weird, right? Well, no.
Given that there are massive issues buried deep in the Terms and Conditions page, chances are SpinUp Casino is hoping you won’t even bother reading them. And, hey — you don’t have to! We did it for you, and here’s what we found.
Because gambling isn’t charity, casinos typically don’t give out money for anything (nor the chicks for free). We’re all aware of this. But then again, while we don’t expect free money, we also don’t expect to get bamboozled. There are several clauses in SpinUp Casino’s T&Cs that are more than concerning.
Let’s start small and work our way up. When it comes to eligibility, SpinUp Casino acknowledges that players from specific parts of the world are prohibited from engaging in gambling on its website (namely, citizens of the USA, Turkey, Israel, and Singapore). One would think that those who try to visit it from servers in these countries wouldn’t even be given access.
Well, guess again. If you don’t read the T&Cs and are a citizen of one of these, SpinUp Casino will let you make a deposit and play the games but will probably alert you that it doesn’t accept players from your country only when you go to claim your winnings. Although we can’t really say this is on the casino — it has that clearly stated in its Terms and Conditions.
What it doesn’t, however, has stated in the T&Cs is that the U.K. is a restricted country. In fact, the casino doesn’t mention British players anywhere except to say that their wagering requirements are twice as high as those concerning the rest of the players. It seems more than redundant to make a wagering requirement for U.K. players when the casino doesn’t carry the UKGC license, which is mandatory to offer services to gamblers from this country.
When it comes to withdrawal fees, SpinUp Casino doesn’t have any, nor does it take responsibility for any commission you may have to pay to a third party, such as a bank. It also has small administrative costs for withdrawing money that hasn’t been wagered at least once, as well as a refund fee of 5%, which is more than reasonable.
However, SpinUp Casino does have a snake lurking in the grass. You might not see it before it’s too late. First of all, it clearly states that it is in no obligation to return any deposits to its players. The 5% refund fee is applicable only if the casino deems the player fit for the refund.
Also, SpinUp Casino allows you to deposit money (and withdraw it) in both U.S. and Australian dollars, Danish kroner, Russian rubles, and euros. However, your balance will always be in euros. If you want to make a withdrawal in any other currency, you’ll be charged a “small conversion fee.” Sounds alright, you’d say? It does seem quite reasonable until you figure out that the casino doesn’t state how big or small the small conversion fee actually is.
In theory, that means that it can charge you as much as it pleases, and there’s nothing that you can do. We’re not saying it will; we’re just saying the option exists.
SpinUp Casino has a monthly €5,000 limit for withdrawals. That is quite low, mainly because the T&Cs don’t specify whether this maximum is also applicable for progressive jackpots since they offer the chance to earn massive amounts of money. If these €5,000 apply to the jackpots as well, that means that the lucky player who won one will receive their winnings in such increments. So if you won a million dollars — congratulations, you’ll be receiving your winnings over 200 months! Oh, no, wait, you won’t, because the casino that’s as shady as SpinUp will most likely close its doors way before that.
Furthermore, there is also a minimum that pertains to the payout. Namely, if the total amount of the deposit a player has made doesn’t go over €200, then they can only withdraw ten times the sum of their last one. That is really limiting for someone who placed the minimum several times and then won big.
Oh, but that’s not all. Let’s say you became aware of the €200 deposit rule. You’re somewhat short, so you place a bit more money to your account to go over the cap. And, then — BANG! You still get a limited withdrawal. Why? Well, SpinUp Casino reserves the sole right to deem your additional deposits dishonest. In that case, it will still cash out only the last deposited amount 10x.
Breach of Terms
There are a lot of reasons for a casino to terminate an account. In fact, many players know these by heart — fraud, unlawful behavior, multi-accounts, etc. But what can get you banned from SpinUp Casino?
If a player fails a security review, their account is terminated, and they automatically forfeit all balance. However, pay close attention to the wording as SpinUp Casino doesn’t clearly explains its conditions.
Again, in theory, that means that the casino has the legal right to terminate your account and take your money without much elaboration. All it has to do is say you didn’t pass a certain check.
There’s a similar entry that states that any suspicious activity is grounds for account termination. The casino is a bit more precise here as it does say that in such a case, it is obligated to turn the player’s information to the authorities, freeze the funds, and close the account. But as ambiguous wording seems to be the running theme here, this kind of behaviour is in no way defined.
Overall, SpinUp leaves itself a lot of wiggle room when it comes to account cancelation as it has a fraud-related clause that’s quite comprehensive. The clue is once again in the wording as the casino leaves it to its sole determination to regulate accounts and share player’s information with third parties.
Furthermore, it gives itself the right to impound a player’s winnings or deny withdrawals in case of irregular play. Although this clause only has a few lines, they are real zingers!
Not only does SpinUp Casino limit the amount you can wager (according to the deposit in play), but it also prohibits the use of betting systems and strategies, particularly the Martingale system. Both issues are entirely unnecessary and unwarranted. What’s more, legitimate casinos rarely include such clauses in their T&Cs, given that they are ridiculous.
For one, whatever strategy you use is your own business. Furthermore, how is the casino going to determine which system a player used? Of course, it won’t be able to, which means that it can leave it to (get ready for this, it’s our favorite saying in this review) its sole discretion.
So if a gambler is found guilty of these heinous crimes (please note the sarcasm), they won’t get their winnings or, at the very least, their withdrawal requests will be suspended.
When it comes to the bonuses, which are just loans from the casino with the potential to become something more, SpinUp is within its rights to suggest to the players to keep their heads down and their bets low. Otherwise, it wouldn’t be lucrative for them. However, when you’re playing with your own money, the casino really should be minding its own business when it comes to how much you bet and, come to think of it, which strategy you use while playing.
The Final Blow
As the cherry on top of the cake, SpinUp wrapped up the general Terms and Conditions portion with an oh-so-vague carte blanche, giving itself the power to act against players who it suspects of wanting to violate the T&C.
Yup, for WANTING to violate them. If you’re wondering how the casino determines the player’s desire, so are we.
Promotions and Bonuses T&C
SpinUp Casino has separate segments of their T&C for Bonuses, Withdrawal, Privacy, Security Policy, and the rules for all their games. As you can imagine, the bonus section of the T&Cs also has some issues.
SpinUp Casino has a list of countries that AREN’T restricted when it comes to making deposits, claiming bonuses, and playing, but players residing there can’t withdraw their winnings or any money related to the bonus.
Abusive behavior is strictly prohibited when it comes to bonuses. That is quite understandable because most casinos are trying to fend off those with multiple accounts claiming bonuses left and right. SpinUp Casino is no different, but it leaves it to its sole discretion to determine whether a specific behavior is abusive or not. That gives a lot of room for the casino to potentially suspend or terminate a player’s account just when the gambler in question is about to make a withdrawal.
Again, SpinUp Casino reserves the right to withhold winnings or bonuses in case of irregular play. This time, it is a bit less vague about what this kind of play actually is.
That still leaves a lot to be desired. The 20% restriction means that the players will have a harder time to earn big while completing the wager requirements. What’s more, many gamblers aren’t aware of the precise amount that comes up to that infamous 20%, which is why overbets often happen. In those cases, their winnings are voided.
Overall, the Bonus T&Cs are restrictive and badly written. In fact, here’s just a tidbit of the hilariousness that SpinUp Casino T&Cs were for us.
The Final FINAL Blow
Not to be the ones to beat around the bush, SpinUp Casino clearly states in its T&Cs that the welcome bonus is a sticky one. No, we’re just joking. It actually only mentions it once and has tried really hard to hide it.
If you look closely enough, SpinUp Casino’s T&Cs also have other issues. For example, they clearly state that the players are only allowed to complain or object to a game before they start it. That leaves us wondering — what are they supposed to be objecting to with zero knowledge of potential issues?
Games and Providers
When it comes to games, SpinUp Casino fairs quite well. It cooperates with over ten software providers, and among them are industry titans such as Betsoft, NetEnt, and NextGen Gaming. Luckily, that means that the players have a wide variety of games available, both when it comes to different types and individual titles. With over 450 of them, out of which 400 are mobile-friendly and 23 live games, SpinUp Casino has more than an adequate selection.
This casino, while having a mobile-friendly website, doesn’t offer a mobile version for those players who’d like to get scammed on the go. It only offers Instant Play and doesn’t have the download option.
The casino’s main page has featured games in the section conveniently named “lobby.” Players can also browse through new games, as well as the video slot, card and table games, live casino, and the “other games” categories.
So the most popular titles are readily available. The casino also has a search bar so the players can find their favorites quickly. The selection in the game library is the greatest when it comes to video slots, which isn’t that much of a surprise, given that Betsoft is one of the industry leaders when it comes to video slots. The library is extensive, especially considering that this casino is relatively new on the market. The Betsoft games — slots — are stimulating, fun, and well-made. Among the most popular ones are Vikings, Medusa Megaways, and Volcano Eruption Extreme.
When it comes to the rest of the categories, card and table games offer a variety of four different types of games — Roulette, Blackjack, Poker, and Scratch Cards. Among them, you’ll find 11 different types of roulette, nine of blackjack, and seven of poker.
Of course, live versions of all these games, as well as craps and baccarat, are also available on the Live Casino page. Players can take their pick among four providers — Evolution, Vivo, SA Live, and Lucky Streak.
SpinUp Casino also offers bingo, action games, micro bets, jackpots, and it also has a VIP game selection.
SpinUp Casino has no free trial games. For those looking to play for real money, SpinUp Casino has plenty of deposit options. But do you know what it doesn’t have? Information about any of them.
The SpinUp Casino’s banking page is a real disgrace. All one can see are infinite options for depositing money, and yet not a word about potential limitations, fees, turnovers, withdrawal waiting times, etc.
Do you know what you have to do to get that information? You have to dig through the T&Cs. And, make no mistake, there are several T&Cs, and financial information is sort of scattered over all of them.
With 22 deposit options available to you, SpinUp Casino makes it easy for you to give them money.
- Visa Electron
- Qiwi Wallet
- MB Multi Banco
- Siru Mobile
The minimal deposit is €20/$20, which isn’t that bad. Given that SpinUp is a newer casino, the minimum deposit could have been lower, but 20 bucks isn’t so bad.
There are no deposit fees, and the players can deposit funds in currencies that aren’t accepted (U.S. and Australian dollars, Danish kroner, Russian rubles, and euros). But they might have to pay a small conversion fee (an unspecified one, as we already mentioned). Given the abundance of payment options, depending on which one you choose, you won’t have to wait long to play. Payment processing times go from instant payments to 24 hours. So either way, you’ll be good to go within a day.
Minimum turnover is also quite reasonable — SpinUp Casino requires all players to wager the deposited money at least once. If a player wants to withdraw money that wasn’t wagered, then the casino will charge you a fee of no less than €5 or 3%. Again, not ideal, but not that unreasonable either — a 1x turnover is pretty standard.
SpinUp Casino has a running theme that could be labeled as “we don’t want to give you your money.” Yeah, we don’t think it’s that catchy either.
This casino is fairly atypical because it has a high withdrawal minimum and a low withdrawal maximum (try saying that five times in a row!). The minimum is €100, while the monthly maximum for withdrawals is €5,000. That is quite low, and it may or may not pertain to the progressive jackpots as well.
Because that information isn’t available on the website, we asked SpinUp Casino’s customer support staff. And (you won’t believe this), they didn’t know right off the bat what’s the system when trying to withdraw big cashouts — probably because the casino has never approved massive withdrawals in the first place.
After consulting with whoever they needed to consult with, they said that exceptions could be made if the player consulted with the management team. Then, and we quote, “the management team can possibly make an exceptional decision to maybe, for example, pay everything at once,” which probably means that you can ask, and they’ll say NO.
Since the odds of you having the issue with how you’ll withdraw 200 thousand euros are high, let’s see how much trouble you might have while trying to withdraw a reasonable amount.
No matter which payment option you choose, when you withdraw your money, you’ll get your deposit back the same way you sent it, and you’ll receive the rest of the money (the winnings) via a bank transfer.
That’s all well and nice, but here’s the kicker — after you make a withdrawal request, but before it’s approved and you receive the money, you’ll need to send in verification documents to the casino. The documents are all fairly standard — your ID, bank statement, a utility bill, etc. Of course, it would make more sense to send or upload proof of identity before you make a deposit, not before you make a withdrawal.
Either way, the casino can take up to five business days to process your request for withdrawal. Add with 5–10 business days it takes for the withdrawal itself to be processed, you might actually get a glimpse into why so many players are frustrated with slow payouts from SpinUp Casino. Of course, 10–12 business days in total is the best-case scenario.
SpinUp Casino offers two welcome bonuses for the first two deposits a player makes. It also provides various other bonuses and promotions, be they permanent or seasonal, including a payment method bonus.
The Welcome Offer
The SpinUp Casino’s welcome offer includes a 300% match bonus and 100 free spins for the player’s first deposit. The wagering requirements are 20x for all players except for those from the U.K., Greece, and Lebanon. If you’re a citizen of these countries, you’ll have to wager the deposit + bonus amount 40 times before you become eligible for a withdrawal.
There’s absolutely zero information regarding this anywhere on the SpinUp Casino’s website. It didn’t even try to justify this move; it just expects the players to roll over and take it.
There’s a Betting Limit
When it comes to the bonuses, keep in mind the enormous glaring issue we already discussed — the bonus has a 20% cap on it. That means that you can’t bet more than 20% of your initial deposit per bet. If you do, your winnings will be void, and you won’t be able to make a withdrawal. That means that all players who make the minimum deposit of €20 will have €80 at their disposal to play with but won’t be able to make a bet bigger than $4. If they do, they will be in breach of the Bonus T&C.
There Are Different Contribution Percentages
You can play all the games to fulfill the wagering requirements. However, not all of those will contribute to them in equal measure. Slots (all of them) contribute 100% to the wagering requirements. On the other hand, blackjack, roulette, poker, baccarat, video poker, craps, and Casino War only contribute 10%.
So let’s say you had your heart set on playing baccarat, for example. To meet the wagering requirements with a €20 deposit and a betting hand no bigger than $4, you’ll have to make 4000 wagers. On the other hand, fulfilling the wagering requirements on slots will only take 20 bets.
The math seems clear enough — fulfill your wagering requirements on slots. But what happens if you try to do it on baccarat (or poker, blackjack, roulette, etc.), and see that you’ve made a huge mistake? You jump to the slots, right? WRONG.
If you start the wagering requirements with a table game, you have to finish them with a table game. However, we can’t really fault SpinUp Casino for this all that much as it does clearly state wagering contributions in its Bonus T&Cs.
There’s a Distinct STICKINESS
The bonus balance should be used in 15 days. Furthermore, should you lose all your money before meeting the wagering requirements, they are reset, and you can start over when you place another deposit.
But that’s not the most important thing. The crucial info about SpinUp Casino’s bonus is that it’s STICKY. That means that even when you meet the wagering requirements, all the while being super meticulous not to go over the betting limit the casino imposes, you still won’t be able to withdraw the bonus. After meeting the requirements, you’ll be able to withdraw only what’s left of your deposit/winnings.
SpinUp Casino offers a 200% match bonus for the player’s second deposit. It comes with the same stipulations and requirements as the first one.
When it comes to special offers, the payment method bonus is rather unique. A player that chooses one of the select three payment methods to place their deposit will receive an additional 15% bonus. The payment methods included in this offer are:
This bonus is only valid for deposits lower or equal to €500. Furthermore, should the player choose this bonus, the wagering requirement change, and they have to wager the deposit + bonus amount 25 times.
SpinUp Casino has a 24-hour Live Chat as well as an email address that the clients can send a message to when they need help or have objections and questions. However, the Live Chat isn’t available to everyone, and website visitors can’t reach a contact person before they make an account.
Slow and Vague
Furthermore, customer support leaves a lot to be desired. We’ve chatted with several different people on SpinUp Casino’s website and have come to interesting conclusions. Although the responsiveness isn’t atrocious, it’s still not on a level that casino clients need it to be.
Furthermore, the operators are reminiscent of the casino itself. They avoid giving straight answers to questions, their favorite words are maybe, perhaps, and potentially, and they are super clingy when it comes to claiming bonuses and making deposits.
Rude and Inconsiderate
Although we didn’t have a bad experience with SpinUp Casino’s operators, other players often complain that the operators are extremely rude. That is especially true for those clients who contact them to inquire about payments.
People who made a withdrawal request are left waiting for it to be approved and the payment to be issued for days and sometimes weeks. In cases like this one, one would think that the operators would try to appease the clients.
Another frequent bad experience that players seem to have with this casino pertains to the scandalous 30% cap on all bets. Because they don’t expect to be limited while betting their own money, players often overbet and then lose their winnings when they try to cash out. The customer support has little to offer in these cases as they always just say that the players have breached the T&Cs.
Overall, we’d say that one shouldn’t walk away from SpinUp Casino — one should run as fast as they can. The bonuses are sticky; the customer support is slow and unhelpful; the Terms and Conditions are almost criminal. We came across some shady casinos in our time, and SpinUp Casino is slowly but surely climbing our poo list.
Although the variety of games is decent, and the casino cooperates with a lot of trustworthy software providers, everything else is just a huge pile of NO-NOs.
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